8 On Your Side confronts people selling old, used mattresses

8 On Your Side

LAS VEGAS - Would you ever buy a used mattress sold out of a storage unit? Hundreds of people across the valley do and don't realize what they are actually getting is not new and not a bargain.

An email sent to 8 On Your Side in December launched a five-month investigation into the seedy world of used mattress sales.
The email, sent by a father, shows an ad that promises a new mattress for just $200.  The father bought the mattress, but doubted it was new after his children may have gotten bedbugs.

That's when the salesman admitted it wasn't new but came from a motel.

The father reached out to 8 On Your Side but wouldn't go on camera because he was afraid.

8 Your Side started following the used mattress operators online and went undercover the see how the operations works. They operate out of a storage units across the valley.

The ads said new, but once there you get a different story.

Undercover 8 On Your Side representative: "Are these new?"

Salesman at Nevso Street storage units: "No, they are displays. Some of them are new. Some are displays."

On another occasion, 8 On Your Side got a different story about the mattresses origin.

"They come from a liquidator, a furniture liquidator," said a saleswoman at the Nevso Drive storage units. "And they get them from the high-end hotels. This one came from Treasure Island, I believe."

When 8 On Your Side pressed for details about cleanliness.

"I'm not sure of the sanitation process," said the saleswoman at Nevso Drive. "When they get here, they are already wrapped in plastic, and the hotels, they have like a thick mattress barrier cover over them at all times."

That was another lie.

Hotels don't encase mattresses. If you're buying a hotel mattress, you're buying a mattress that has been slept on, but that may not be the worst of it.

One of the employees who works at numerous storage unit operations selling mattresses admitted, by text, that many of the mattresses are bought off Craigslist from people's homes and resold as new.

And if you think this is just false advertising, it's actually against the law.

"I would say it is a big problem," said Dan Larubio, Southern Nevada Health District.

The law states a resold, used mattress must have a yellow sticker showing it's been sanitized, but 8 On Your Side never saw a sticker on any mattress.

When 8 On Your Side looked for answers as to why no one is stopping those sales, we were told the health district is planning to launch a website where consumers can file a complaint and offenders could face fines.


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