8 on Your Side: Faulty Phones Frustrate Las Vegas Man

LAS VEGAS - The HTC One from T-Mobile is advertised as a four-star cell phone. Jacob Proffer didn't just want one, he needed one.

"I needed it for my job," he said.

After a year, however, the phone stopped working. "It just stopped taking a charge," Proffer said.

Since he purchased insurance for his phone, he thought he was protected and would receive a new or refurbished phone. That wasn't the case.

"Out-of-the-box, it had the same exact issue," he said.

He requested another phone which also had a problem. In fact, he says every phone T-Mobile sent him had problems. The company sent him seven phones.

Every phone was wither damaged or wouldn't hold a charge. To make matters worse, he was charged $10 for each phone.

Proffer asked 8 on Your Side for help. 8 on Your Side contacted T-Mobile's Media Relations Department and acquired Proffer a working phone, a new SIM card, a charger and a refund.

Proffer is still frustrated by his experience, but for now, he is glad to have a phone that works.

"They've wasted a lot of my time," he said.

If you have a problem you want investigated, contact 8 on Your Side at 702-650-1907.


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