8 on Your Side: Sign Changes Lead to Fewer Tows

LAS VEGAS - Three months have passed since 8 on Your Side investigated towing problems at a parking lot on the Strip. The investigation led to some significant improvements.

Earlier this year, viewers complained the parking lot between the Peppermill Restaurant and the Riviera casino was a tow trap. Many drivers thought they could legally park there, but discovered they couldn't.

The area is a Las Vegas Convention Center overflow lot that requires permits to park. The signs, however, only stated, ‘Authorized Parking Only'. Several drivers complained the signs were confusing, and 8 on Your Side agreed.

8 on Your Side asked the Nevada Transportation Authority, which regulates tow companies, to initiate some new guidelines. 8 on Your Side pushed for signs that read, "Permit Parking Only", so drivers clearly understand parking is forbidden without a permit.

The new guidelines took effect July 2. Since then, tows have significantly decreased. Before July 2, 17 towing complaints had been filed. Since then, five have been filed.

"Quite frankly, the number of complaints that we have received have dropped precipitously," said Andrew MacKay with the Nevada Transportation Authority. "I think a lot of that is due to the fact of the stories that you ran and the awareness that it brought."

Of those five complaints since the new signs went up, three were legitimate tows. Two remain under investigation. In a few cases, the NTA found victims were overcharged for lawful tows. Those drivers were refunded some of that money.

You should always report a tow if you think it was done unlawfully. The NTA will investigate, and they might get you some money back.

If you have a problem you want investigated, contact 8 on Your Side at 702-650-1907.


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