Ailing Woman Goes Two Weeks Without Air Conditioning

LAS VEGAS - A Las Vegas woman with health challenges went nearly two weeks without air conditioning until she contacted 8 News NOW.

Alicia Rodriguez lives at the Villa East Apartments near Charleston Boulevard and Nellis Boulevard. Her air conditioning unit malfunctioned, and she had to wait more than a week before management fixed it.

She suffers from multiple sclerosis. Rodriguez says going without basic essential needs, such as running air conditioning, adds to the stress she already endures.

Rodriguez says it was a battle to get the repairs made. She says she put in a work order with management to repair her air conditioning more than a week ago.

She claims apartment management checked the system a few times, but never repaired the unit. Instead, she says, they gave her a temporary cooling fan, but took it back a few days later.

Rodriguez says the temperature in her apartment exceeded 90 degrees. The heat worsened her condition.

"It's very frustrating. I get so nervous. I start itching. My muscles start burning from inside," she said. "My doctor's order says I'm not supposed to be in the heat, and this is not helping me."

Rodriguez says she talked to a few of her neighbors who claim they also experienced air conditioning problems.

An apartment manager initially agreed to talk to 8 News NOW in person, but the manager's office was closed when we tried to interview them. 8 News NOW finally reached apartment management by phone. Management said the wrong part was ordered for Rodriguez's air conditioning unit – causing the delay on the repair.

Management said Rodriguez would have working air conditioning shortly after its conversation with 8 News NOW, but would not comment any further. By 3:30 p.m. Wednesday, her air conditioning was fixed.

A tenant can take steps if he or she faces a similar situation with his or her landlord.

According to the Southern Nevada Health District, the tenant must submit, in writing, a complaint to the landlord that specifies the problem. The landlord then has 48 hours to fix it or make adequate progress toward fixing it.

Tenants can pay for repairs themselves and seek reimbursement from the landlord. Legal action is also an option.

Any issues can be directed to the Landlord/Tenant Mediation Department at the Southern Nevada Health District.


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