Lack of cold water plaguing northwest subdivision

LAS VEGAS -- Imagine turning on the cold water tap only to find the temperature won't get lower than 90 degrees. One northwest valley subdivision has tried for months to cool down their water, but it's still running warm.

8 News NOW has learned many new subdivisions across the valley may experience the same problem.

A refreshing drink of cool water straight from the tap hasn't happened for homeowner Andy Kline. His valley home is only a few months old, and the Kline family says their builder has tried for months to fix the cold water problem.

"You just can't get cold water to come out of the faucet," Kline said. "It's just startling to think I can't get cold water in a brand new house."

The Klines say many of the homes in this 88-home Serenity Ridge subdivision are having the same problem.

Bronson Mack with the Las Vegas Valley Water District explained some of the problems happening in subdivisions.

"What these customers are seeing isn't particularly unusual, and there are a lot of factors that can go into the temperature of the water that's coming out of your tap," Mack said.

Mack adds other new communities could be susceptible, particularly ones that use individual wells. Water district officials say the Serenity Ridge subdivision water source comes from a buried reservoir in the Providence master plan community, which isn't connected to the main Las Vegas water pipeline.

"There's not a lot of water demands in that area, so it takes the water a little bit longer to move through the system. Therefore, it may be warming a little bit as it's making its way to the customers," Mack adds.

Families like the Klines say that's not enough to fix the problem, and a solution is nowhere near.

"That's just the way it is, and that's the answer that seems to be rolling down hill, and we're at the bottom of the hill," Kline said.

The Southern Nevada Water District says tap water can also warm where there are shallow pipes or pipes that sit two to two and a half inches in the ground. Officials say this "warm water" problem gets especially bad during the hot months of summer.

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