Software Problem Slows Down Tax Returns

LAS VEGAS -- For the past four years, Jenna Fernandez and her husband have filed their taxes with H&R Block.

Fernandez said she never experienced any problems until this year.

She said an H&R Block agent prepared their joint return in February and claimed an education credit with Form 8863.

Fernandez said she was told it would take a few days to be approved by the Internal Revenue Service and her money would be deposited within 21 days.

When it wasn't, Fernandez began asking questions.

"When I called them and asked if there had been any discrepancies with our return, they didn't say anything," she said.

The next few weeks came and went with no answers and no return, she said.

Turns out, 600,000 other H&R Block customers were facing the same issue, stemming from a malfunctioning e-filing software.

According to H&R Block, the software failed to process the education credit correctly.

In a statement, the company said, "H&R Block has confirmed with the IRS there was an issue with a limited number of software company products that affected some tax returns."

"I couldn't believe that a company that has had a lot of prestige to them could go ahead and not make sure that everything was ready for this tax season," Fernandez said.

The tax filing company said the software problem has since been fixed and that they are doing everything they can to expedite tax returns, which Fernandez said was not true in her case.

"I haven't heard from them since they sent the email saying that there's been a problem," she said.

According to H&R Block, the IRS said they are not the only company who had the problem.


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