LAS VEGAS - Is your child taken care of at daycare?
It's a question all parents hope is an obvious answer, but that wasn't the case for one valley couple. A two-year-old was sent home one day with some frightening injuries and the parents want answers.
A family reveals what their little girl went through to prevent the incident happening to another child.
"She came home with bruises, bite marks, black eyes,” mother Erica Cornelius said.
Outrage, shock, and disbelief are the emotions parents Miguel Rodriguez and Erica Cornelius felt when they picked up their daughter Indiana from daycare and saw the injuries.
"How do you miss this? I noticed it within seconds and you should have seen it,” Rodriguez said. "I don't know exactly what happened and how this was missed."
It wasn't a one-time incident.
Indiana’s parents say these injuries happened over a five-week period starting in February at the Summerlin Kindercare off desert marigold lane.
"Every time, we were assured that our daughter was safe, and something was going to happen,” Cornelius said. “However, every time, the incidents got worse."
8 News NOW reached out to Kindercare and said there have been no other biting-related injuries at the Summerlin center, but they've retrained teachers on a variety of best practices.
Kindercare provided the following statement:
"We follow protocol when an injury happens at one of our centers. As soon as we're aware of a child's injury, such as a bite, we notify their family as soon as possible. We also follow state protocols, which in Nevada include alerting state licensing to child injuries, so that they may look into the matter themselves if warranted."
It is a statement the family adamantly refutes.
"We were never formally notified,” Rodriguez said. “Every formal injury, we reported to them."
The parents say they've also seen a change in their daughter since this all started, from behavioral issues to night terrors.
"She just points and says owwie, and it's heartbreaking,” Cornelius said.
The family reported the daycare to the Nevada Department of Health and Human Services and shared an email where an investigator stated the following:
"Substantiated the incident reporting and inappropriate supervision. The facility will complete their plan of correction in order to come into full compliance with the two deficiencies."
"It's really infuriating because you want to send your daughter somewhere where she's going to be safe,” Cornelius said.
Indiana is now going to a different Kindercare location, but her mom has a message for other parents.
"Make sure other parents examine their child after they come home every day and that they're in the same condition as when they left,” Cornelius said.
8 News NOW also reached out to the state and waiting for a response on any possible violations for the Summerlin Kindercare.
The family is considering their legal options and has currently retained Greenman Goldberg Raby Martinez.
Kindecare provided an additional statement:
"Every teacher at KinderCare works hard every day to provide children with a safe, nurturing place to learn and grow. We never want to see a child in care get hurt and take all concerns about children's safety seriously.
Our teachers evaluate the overall health and well-being of each child in their care during drop-off and again at pick-up so that any noticeable physical or behavioral changes can be discussed with families right away.
We follow a protocol when an injury happens at one of our centers. As soon as we're aware of a child's injury, such as a bite, we notify their family as soon as possible. We also follow state protocols, which in Nevada include alerting state licensing to child injuries, so that they may look into the matter themselves if warranted.
We've worked closely with the Rodriguez family for the past month to address their concerns and ensure the best outcome for their daughter, who remains in our care.
Although there haven't been any other episodes of biting-related injuries at our Summerlin center, we retrained our teachers on a variety of best practices."
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